Customer Service

Shipping and delivery

Switzerland/Liechtenstein: the delivery is via Swiss Post according to current postal rates against ADVANCED PAYMENT via cash, via IBAN/SEPA (expenses at your charge), via PayPal/Credit Cards (without Fee) or via PostFinance (e-finance/PostCard) - SHIPMENT FREE !;

Exportthe delivery is via Swiss Post International (SPI) according to current postal rates against ADVANCED PAYMENT via cash, via IBAN/SEPA (expenses at your charge), via PayPal/Credit Cards (without Fee) or via PostFinance (e-finance/PostCard). Customs fees/taxes (recipient), VAT (recipient) and export shall be borne by the customer and invoiced directly by the carrier;

Extras: the delivery can occur (prior agreements) also with Pick-Up or a with your confidenced courier against ADVANCED PAYMENT via cash, via IBAN/SEPA (expenses at your charge), via PayPal/Credit Cards (without Fee) or via PostFinance (e-finance/PostCard).

Privacy & Security

ico.ch Group Sagl (icoshopping.com) guarantees the utmost discretion and confidentiality in handling your Data. The same will be used only for administrative matters and billing and will not be delivered to third parties. In full compliance with applicable laws on data protection.

Returns and refunds

Referrals and refunds will be considered only to defective factory models. No other reason will be accepted. We are not liable for models damaged by the postal services/courier or customs as well as for models damaged by a NOT correct use! We always recommend to check the packages and their contents immediately in front of the courier!

Orders

your orders will be processed only upon receipt of your payment or confirmation of the same. If this does not happen within 7 days (date commands) the same will be canceled! Each order can still be canceled at any time within seven days (date commands) Email or by RECOMMENDED letter !

Payments

all ADVANCED PAYMENT are made via cash, via IBAN/SEPA (expenses at your charge), via PayPal/Credit Cards (without Fee) or via PostFinance (e-finance/PostCard).. !!! !!! All expenses resulting from payments by IBAN/SEPA are at your charge !!! !!!

Is excluded (except special agreements) reimbursement/refund of the amount paid (in advance) if the delivery time should lengthen or for any other reason not beyond our control/responsibility !!!

Extras

ico.ch Group Sagl (icoshopping.com) does not perform any installation or use explanation of goods sold! This remains on the charge & the responsibility of customer! It excludes the possibility to see (except in special cases and after agreements) the goods before buying/Shipping! Any complaints must be received, via Email or by RECOMMENDED letter, within 7 days from date of invoice/shipping!!

Governing Law / Jurisdiction

Relations between the ico.ch Group Sagl and users of icoshopping.com site are governed exclusively by Swiss law. The jurisdiction is Locarno, with the exception of cases in which the Federal Law on the holes must provide for a different hole.

It is strictly forbidden to use or reproduction of logos (icoshopping.com and ico.ch) and names (icoshopping.com and ico.ch)! Any violation will be reported to the relevant authorities!